Working from home is no longer the exception to the rule – in fact, by 2025 it’s predicted 70% of employees will be working remotely at least five days a month.
With hybrid and remote employees becoming permanent fixtures, it’s up to you to provide them with the right technology to communicate and collaborate.
Unified communications (UC) solutions help by bringing a range of tech tools together into one platform, streamlining communications, boosting productivity and improving the customer experience.
UC platforms cut down the number of different tools to manage, and are easy to set up and deploy without the need for training. They are also scalable and can be tailored to any size business.
At Entire Tech, we use 3CX on-premise and in the cloud via Amazon, Google and OVH to provide a UC solution for businesses. These are some of the remote work tools that can be integrated on the platform, allowing employees to work efficiently from any location and any device.
Real-time instant messaging
In order for your team to work cohesively in their respective remote locations, they need the communication tools to help them interact and collaborate instantly. Real-time instant messaging (IM) allows them to discuss tasks, send time-sensitive information and keep each other abreast of a job’s progress. UC solutions like 3CX can also handle customer instant messaging via Facebook or your website.
Voice over Internet Protocol (VoIP) – also known as IP telephony – is something that most of your team are probably already using in their personal lives. Rather than using a cellular network, employees can make calls on their phones directly over the internet. Not only does this reduce costs, but it can be easily implemented across your organisation to better facilitate remote working. The right VoIP phone system allows your team to access company voice comms from anywhere in the world without needing to be in the office using traditional systems.
With a UC solution, email is integrated into the platform, adding versatility. For example, an employee who has a voicemail message can access it through their email. If your organisation still communicates via fax, these can go directly to an employee’s inbox.
An employee’s status – whether they are available, busy or away – can be seen through presence information. If they are online, they can be contacted through video call or instant message if an immediate response is required, eliminating the need to transfer phone calls or play voicemail catch-up.
The ubiquity of the internet means you can continue holding company catch-ups, board meetings, client meetings, and brainstorming sessions via video conferencing, no matter where your people are around the world.
Interested in exploring UC for your organisation?
With a team of customer-focused, dedicated experts, Entire Tech has the managed service solutions to help your remote team be more productive, saving you time and money in the process. Contact us to find out more.