Traditionally, voice services were handled by the major telcos. A lot has changed. Voice has found its way into the realm of IT. At entire tech, we were incredibly early adopters of VoIP (Voice over Internet Protocol) technology and have grown to be a major service provider of voice services across Australia. Voice doesn’t need to be complicated, but you need a team who understand it thoroughly.

On-Premise

On-Premise PBX (Private Branch Exchange) is also known as an IP (Internet Protocol)-PBX phone system. It is similar to a traditional PBX system that resides at a location, such as a computer equipment room or phone closet. These days, the phone system is the size of a router or firewall. IP-enabled phones are required to connect to the IP-PBX server using a LAN/WIFI/Mobile network. Calls go through VoIP using SIP trunking over your business-grade internet connection. An Asterisk based system is the most affordable option for on-premise PBX due to the flexibility that is offered with open source software. Speak to one of the team about how we can help you with your phone system today.

Hosted

Hosted PBX or Hosted VoIP, otherwise known as an Internet phone system, is one where entire tech is responsible for housing the IP-PBX as well as handling the technology required to provide the services to the phone system. IP-enabled phones will connect to your network via a LAN/WIFI/Mobile network and the calls and features are handled through an IP-PBX server at our cloud location. We have plans that include access to business-grade features plus all call charges. Hosted IP-PBX have a lower upfront equipment cost, no on-going maintenance costs and is scalable to changes within your business.

Hardware – IP-PBX

We customise the delivery platform based on your business’s current and future needs. We’ll show you through the pros and cons of the On-Premise and Hosted models. What is standard is the world-class software platform to provide this service. 3CX is an open-platform solution which is available on-premise for Windows and Linux and in the cloud with popular cloud providers such as Google, Amazon and OVH. Licensing is based on the number of simultaneous calls with unlimited extensions. It’s a business-grade solution and offers a truly unified approach to business communications – Apps for all of your devices, Video Calling, Instant Messaging, Text Chat, Click to Dial, CRM integration, voicemail to email, advanced call routing to name a few.

Hardware – Handset or not to Handset

At entire tech, we have tried and tested almost every phone from every vendor. We’ve taken the guess work out of what works, what doesn’t, what’s reliable and what’s not. For those who require a desktop phone, we’re best friends with Yealink, Cisco and Polycom. Do we still need a desk phone? Some say there is comfort with having one. Some say that it is a tool of the past. We say that it’s up to you. We can configure your desktop or portable computer so you can talk to the screen, or we can provision your smartphone or tablet, anywhere in the world. We’ll even make recommendations on headsets – mono, stereo, bud style, on ear, full, on ear or both, around the neck – the choice is yours.

SIP Trunking

SIP (Session Initiation Protocol) trunks are replacing the traditional technologies that connect businesses to the PSTN (Public Switched Telephone Network). entire tech have been providing cost effective, reliable SIP Trunk services through our partner network for over 10 years.

Why SIP Trunks:

  • Low monthly fees
  • Can be provisioned very quickly compared to traditional services and can be scaled up or down to suit your business needs.
  • SIP Trunks offer flexibility and superiority over traditional ISDN and PSTN Lines, potential cost savings on line rental and calls.
  • SIP Trunks allow for connectivity features for your business, including soft phones, video calling and mobile phone integration to name a few.
  • Proactive monitoring.
  • Failover capability to alternative sites or numbers.
  • Support for most major IP-PBX endpoints.
  • International network coverage.
  • Number portability.

Plans

The team at entire tech have been providing reliable voice services for over a decade. We offer a number of plans to our clients. These range from small business plans with 2 voice channels including all calls to any number in the country, right through to customised plans for medium-large businesses. We provide an end to end solution, advanced support, porting of your numbers, 13/18 numbers, voice over artists and IVR setup and customisation.

Ask us how.

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