Do you have a break-fix service arrangement with your current provider? A break-fix arrangement might not be the best IT solution for your business.
Businesses are increasingly choosing a price-capped managed service, where everything is looked after for a monthly fixed cost.
Critical business systems are proactively monitored, preventing problems that may otherwise escalate and cost hundreds or even thousands of dollars to resolve. Staff are comfortable contacting IT support when they need help, knowing it’s included in the monthly fee.
Here’s why managed services might be the best fit for your business.
Less downtime, greater productivity
If your servers fail or staff devices suddenly malfunction, it can create severe productivity issues. Depending on your business operations, this might mean hours of system downtime and employees being unable to do their jobs. Customer relationships can be impacted, affecting the business reputation you have worked so hard to achieve.
By proactively managing your servers, computers and network devices, a good managed service provider (MSP) is one step ahead, making sure problems are rectified quickly – even before staff are aware of an issue. Backups are always monitored and are ready to restore in case of a major failure.
While human error can’t always be avoided, risks can be mitigated with a range of technology solutions, including backups, that allow your business to get up and running again within minutes – not hours or days.
Predictable service levels
MSPs can offer fixed packages or tailored solutions depending on the needs of your business, so you know exactly what you can expect from your IT support.
At Entire Tech, our Gold, Silver and Bronze packages make it easy for you to choose the right plan for your business. We can also tailor a plan according to your requirements. For larger or more complex businesses, a tailored solution can be created with a Service Level Agreement (SLA), which outlines exactly what service we will provide. When there is a problem, we will always respond in the agreed timeframe, according to your business needs. You can be assured your expectations will be met – rain, hail or shine.
Proactive support – monitoring your environment
A good MSP will use remote monitoring tools. At Entire Tech, we monitor your business critical systems 24/7. We set up real-time alerts, allowing us to take direct action or notify stakeholders of any advanced issues that might require a more in-depth approach to resolve.
With managed services, there’s no more waiting for the problem to be noticed by staff!
Mobile device management
If your employees use phones and tablets for business, a mobile device management (MDM) solution should be a crucial part of your managed services plan. It can, for instance, wipe a mobile device and make it ready for your next employee or deploy an app to an explicit set of mobile devices. Specific security protocols can be applied to all company devices to keep them in line with company IT policies. Whatever your MDM needs are, we can tailor solutions to meet your business needs and make it part of your overall managed services plan.
Access to the latest technology
Constantly upgrading your technology and systems is one of the biggest expenses for any business. And if you’re not tech-savvy, it can be challenging just knowing which equipment to purchase. After all, no one wants to pay for technology that doesn’t meet your current needs – or worse, that your employees can’t use.
Managed services plans give you access to the latest tools and technologies relevant to your operations. That means you won’t have to worry about having outdated systems, and the fees for upgrades will be built into your managed services fees.
Low costs and scalability
While a fully stacked internal IT team is handy for ongoing maintenance and fast responses to problems, it can be a big burden on your budget – without even factoring in the frequent and unexpected IT expenses.
Managed services makes your IT outgoings predictable. If you’re a small business or startup without much capital, the upfront costs are much cheaper than having to hire and train up an IT team, plus purchase all the necessary equipment and pay for servers. And when your organisation grows, your managed services provider can scale up with you.
Ready to eliminate those expensive break-fix fees from your budget and embrace a cost-effective managed services approach? Contact Entire Tech today to find out how we can provide a custom approach for your business.